If you need help with a delayed parcel, a missing shipment, registered mail, or another postal service, having the correct Pakistan Post contact numbers can save you time. Instead of visiting a post office without knowing who to contact, start by calling the official customer support helpline or contacting the relevant regional office.
Pakistan Post offers several ways to get help, including phone support, email, and regional complaint contacts. This guide lists the main customer care numbers, explains how to report a postal problem, and shows you where to find the right contact for your city.
Pakistan Post Helpline Number and Customer Care Details
The official Pakistan Post website lists the following customer complaint contact details.
Contact method
Official contact details
Helpline from a landline 111-111-117
Helpline from a mobile phone 051-111-111-117
Additional complaint number 051-8487080
Additional telephone number 051-9107188
Customer care email customercare@pakpost.gov.pk
Head office Directorate General, Pakistan Post, G-8/4, Islamabad
Official website www.pakpost.gov.pk
Important: The official website lists different dialing formats for landlines and mobile phones. If one number does not connect, try the alternative listed for your phone type or contact Pakistan Post by email.
Telephone availability and operating hours may change. Confirm the latest details on the official website before calling repeatedly.
How to Contact Pakistan Post Customer Service
Choosing the right contact method depends on the problem you are facing.
1. For a delayed or missing parcel
If your parcel has not arrived, contact customer support and explain the delivery problem. Keep your receipt or tracking number ready so the staff can identify the shipment.
Provide the following information when requested:
- Tracking or article number
- Date the parcel was booked
- Name of the sender
- Name of the recipient
- Booking post office
- Your contact number
These details help Pakistan Post identify the item and direct your inquiry to the appropriate office.
2. For a general postal inquiry
For questions about postal services, registered mail, or delivery procedures, start with the customer care helpline.
If your question concerns a particular post office, ask for its direct contact number. You can also check the official contact page for the relevant regional office.
3. For a written complaint
If you prefer to explain the problem in writing, email customercare@pakpost.gov.pk.
Include a clear subject line, your tracking number, the date of booking, and a short description of what happened. Keep your email polite and specific.
For example, you could use the subject line:
Complaint About Delayed Parcel – Tracking Number [Your Number]
Avoid sending unnecessary personal information. Share only the details needed to investigate your shipment.
Pakistan Post Regional Office Contact Numbers
Pakistan Post operates through regional postal circles. If your issue needs a local office to address it, contacting the relevant regional complaint department may help you reach the right team.
The following numbers are published on Pakistan Post’s official contact and complaint pages.
City or region
Contact number
Purpose
Islamabad 051-9260111 Regional office inquiry
Lahore 042-9210729 Punjab regional office
Rawalpindi 051-9271566 Northern Punjab office
Multan 061-9200371 Southern Punjab office
Peshawar 091-9213375 Khyber Pakhtunkhwa office
Quetta 081-9211529 Balochistan office
Hyderabad 022-9200587 Northern Sindh office
Karachi 021-99203934 Sindh and Balochistan office
Muzaffarabad 05822-921303 Azad Jammu and Kashmir office
Please note: These are regional office contacts, not a guarantee of direct access to a parcel-tracking agent. Some offices have separate complaint numbers, which may be more appropriate for a delivery dispute. Numbers and office responsibilities can change, so verify them on Pakistan Post’s official contact page.
Pakistan Post complaint numbers by region
Pakistan Post also publishes separate contacts for handling public complaints. These can help if the main helpline doesn’t resolve your issue.
Regions
Complaint contact number
Islamabad 051-9261908
Quetta 081-9211529
Lahore 042-99213502
Hyderabad 022-9200358
Multan 061-9201104
Rawalpindi 051-9270049
Karachi Metropolitan Circle 021-99250129
Peshawar 091-9212246
For the complete regional complaint directory, visit Pakistan Post’s official complaints page.
How to Register a Complaint with Pakistan Post
If your shipment is late, missing, damaged, or incorrectly delivered, follow these steps.
Step 1: Find your receipt or tracking number
Look at the receipt you received when sending or registering the parcel. The article or receipt number helps identify your shipment.
If you are the recipient, ask the sender for the tracking details if you do not have them.
Step 2: Check the delivery status
Use the official Pakistan Post website to look for tracking services and available shipment information.
Visit Pakistan Post’s official website and locate the relevant tracking service. Enter your tracking number exactly as printed on your receipt.
A tracking result may show the last recorded movement of the parcel. If the information is unclear or has not changed, contact customer support.
Step 3: Contact the helpline
Call the appropriate Pakistan Post helpline number and explain the issue briefly.
For example:
“My parcel was booked on 10 October, but it has not been delivered. My tracking number is [number]. Could you please help me check its status?”
Replace the example date and number with your actual details.
Step 4: Submit a written complaint if necessary
If the issue remains unresolved, send an email to customercare@pakpost.gov.pk or use the complaint procedure provided on the official website.
Pakistan Post asks complainants to provide basic information such as the article or receipt number, booking location, booking date, sender and recipient names, and contact details.
Step 5: Keep a record of your complaint
Save the email you sent, any response you receive, and the date of your telephone call. If you receive a complaint reference number, keep it safe.
These records make it easier to follow up without having to explain the entire problem again.
Pakistan Post WhatsApp Numbers for Complaints
Some readers prefer WhatsApp because it allows them to send a written message and share relevant details.
Pakistan Post has published a document listing WhatsApp complaint contacts for several regional postal circles.
Here are the numbers listed in that document:
Region
WhatsApp complaint number
Islamabad, AJK and Gilgit-Baltistan 0302-5328938
Northern Punjab, Rawalpindi 0314-5688322
Khyber Pakhtunkhwa, Peshawar 0333-9105909
Central Punjab, Lahore 0348-1692490
Southern Punjab, Multan 0311-5602300
Northern Sindh, Hyderabad 0321-3522136
Karachi Metropolitan Circle 0318-8801662
Balochistan, Quetta 0333-7940774
Before messaging: These numbers come from an official Pakistan Post document, but the document may not reflect every subsequent change. Confirm that the number is still active through the official website before sharing shipment details.
Never send passwords, banking PINs, or payment verification codes to a contact claiming to represent Pakistan Post.
Tips for Getting Help Faster
A few simple steps can make your inquiry easier to handle.
- Keep your tracking number ready. This is usually the most useful detail for a parcel inquiry.
- Contact the correct region. A local complaint office may be better suited to investigate a problem at a particular post office.
- Explain one issue at a time. Clearly state whether the parcel is delayed, missing, damaged, or incorrectly delivered.
- Use email for a written record. Written complaints help you keep track of the information you submitted.
- Save your booking receipt. It may contain details required during an investigation.
- Verify contact details. Use official Pakistan Post pages instead of relying only on old directories or social media posts.
If your issue concerns an international parcel, mention the destination country and any international tracking number you have. This helps staff identify which part of the delivery process needs checking.
When Should You Contact a Regional Office?
The main helpline is a sensible starting point for most questions. A regional office may be more useful when your complaint concerns a specific city or postal circle.
For example, if you booked a parcel in Lahore and it has remained at a local facility, start with customer support and ask whether the Lahore regional complaint office should handle the case.
If your problem involves an international shipment, ask whether it should be directed to the relevant international mail or Express Post department.
Always explain where the parcel was booked, where it is supposed to go, and what the latest tracking information shows.
Pakistan Post Contact Numbers
The best way to contact Pakistan Post depends on your question. For general customer support, start with the official helpline: 111-111-117 from a landline or 051-111-111-117 from a mobile phone. You can also email customercare@pakpost.gov.pk or contact the relevant regional office.
For a delayed or missing parcel, keep your receipt, tracking number, booking date, and sender and recipient details ready. If the issue isn’t resolved, submit a written complaint and keep a record for follow-up.
For the latest contact information, check the official Pakistan Post contact page and complaints directory.
FAQs
1. What is the Pakistan Post contact number?
Pakistan Post lists 111-111-117 for landline calls and 051-111-111-117 for mobile calls. You can also email customercare@pakpost.gov.pk. Check the official website if these numbers do not connect.
2. How can I complain about a delayed Pakistan Post parcel?
Keep your tracking number and booking receipt ready. Contact the helpline or email customercare@pakpost.gov.pk with the booking date, booking location, sender and recipient details, and a clear explanation of the delay.
3. What is the Pakistan Post complaint number for Lahore?
The official complaint directory lists 042-99213502 for Lahore. For general inquiries, the Lahore regional office number listed on the contact page is 042-9210729. Verify both numbers on the official website before calling.
4. Does Pakistan Post have WhatsApp complaint numbers?
Yes. Pakistan Post has published regional WhatsApp complaint contacts. For example, its published list includes 0348-1692490 for Central Punjab and 0318-8801662 for Karachi Metropolitan Circle. Check the official document to confirm the appropriate regional number.
5. What is the Pakistan Post customer care email address?
The official website lists the customer care email as customercare@pakpost.gov.pk. Include your tracking number and relevant shipment details when sending a complaint.
6. How can I track a Pakistan Post parcel?
Visit the official Pakistan Post website, find the relevant tracking service, and enter your article or tracking number. If the status is unclear or the parcel appears delayed, contact customer support.